http://www.richardlennox.net/2009/01/14/virgin-media-broadband-speed-testing/ Dedicated and Professional Web Software Developer Thu, 09 Feb 2012 11:26:05 +0000 hourly 1 http://wordpress.org/?v=3.1.2 http://www.richardlennox.net/2009/01/14/virgin-media-broadband-speed-testing/comment-page-1/#comment-25589 Richard P Thu, 22 Jul 2010 10:37:21 +0000 http://www.richardlennox.net/2009/01/14/virgin-media-broadband-speed-testing/#comment-25589 I'm not suprised. I've been with Virgin along time and am meant to get 10Mb but average less than half that and often down to under 2Mb early evenings - ran this broadband speed test http://www.broadband-expert.co.uk/broadband/speedtest/ and upload speeds were quite good but pretty unhappy with the downloads - am thinking of switching to BE or Plusnet. I’m not suprised. I’ve been with Virgin along time and am meant to get 10Mb but average less than half that and often down to under 2Mb early evenings – ran this broadband speed test http://www.broadband-expert.co.uk/broadband/speedtest/ and upload speeds were quite good but pretty unhappy with the downloads – am thinking of switching to BE or Plusnet.

]]> http://www.richardlennox.net/2009/01/14/virgin-media-broadband-speed-testing/comment-page-1/#comment-22841 Terry Fri, 27 Nov 2009 18:24:00 +0000 http://www.richardlennox.net/2009/01/14/virgin-media-broadband-speed-testing/#comment-22841 Hi Richard, I have been a coustomer of Virgin Media since August 2009, My package with Virgin is, 10gig broardband, XL tv package V+, and I have had nothing but trouble with the service since it was put in, 1) on the day of instalation, it took me 8hrs on the phone to get the service up and running, I even had a customer service operative that put the phone down on me, 2) the majority of the channels to do work properly, they keep freezing, or are unavailable to to high demand in my area, and there is a delay between using the remote to change programs and actual changing of the program of between 30secs and 2 mins. 3) I get an overwhelming amount of cold calls on the phone, even though I have notified the TPS, and this has only started since changing to Virgin Media. 4) I only went with Virgin Media because of the 10gig broardband, which I know I am not recieving, as it is always going down and I can not get online. I have been in touch with customer services on many occasions, been promised that a manager will ring me back to sort out the problems, but no one has, I have found that virgin customer services, are very unprofesional and lie to you just to get you off the phone, and have had the phone put down on me, because the customer services person could not figger out what my problem was, in my opinion virgin media is a cowboy company, that fobs you off with any explanation just to get you off the phone, they are unprofesional, and make promises that it has no intention of keeping, and when you try to cancel the service due to their inability to put it right, they say it will cost you £180 to terminate the service, even though its them that are taking money for a service they are not supplying, What can I do to terminate with Virgin, without it costing a fortune ? Hi Richard, I have been a coustomer of Virgin Media since August 2009, My package with Virgin is, 10gig broardband, XL tv package V+, and I have had nothing but trouble with the service since it was put in,
1) on the day of instalation, it took me 8hrs on the phone to get the service up and running, I even had a customer service operative that put the phone down on me,
2) the majority of the channels to do work properly, they keep freezing, or are unavailable to to high demand in my area, and there is a delay between using the remote to change programs and actual changing of the program of between 30secs and 2 mins.
3) I get an overwhelming amount of cold calls on the phone, even though I have notified the TPS, and this has only started since changing to Virgin Media.
4) I only went with Virgin Media because of the 10gig broardband, which I know I am not recieving, as it is always going down and I can not get online.
I have been in touch with customer services on many occasions, been promised that a manager will ring me back to sort out the problems, but no one has, I have found that virgin customer services, are very unprofesional and lie to you just to get you off the phone, and have had the phone put down on me, because the customer services person could not figger out what my problem was, in my opinion virgin media is a cowboy company, that fobs you off with any explanation just to get you off the phone, they are unprofesional, and make promises that it has no intention of keeping, and when you try to cancel the service due to their inability to put it right, they say it will cost you £180 to terminate the service, even though its them that are taking money for a service they are not supplying, What can I do to terminate with Virgin, without it costing a fortune ?

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